Starter
500 automated resolutions/month
2 integrations (one support platform + one billing/CRM)
- Order lookup + status replies
- Refund issuance (within configured rules)
- Basic audit log
- Email escalation for edge cases
Most popular
Growth
2,000 automated resolutions/month
Full stack: Zendesk/Intercom/Freshdesk + Stripe/Paddle + Salesforce/HubSpot
- Everything in Starter
- Custom escalation rules
- Cancellation flow handling
- Priority support
- Webhook + Slack notifications
Scale
Unlimited resolutions
Full stack + custom integrations via API
- Everything in Growth
- SLA: 99.9% uptime
- Dedicated onboarding
- Custom action scripting
- Quarterly business review
14-day free trial on Starter and Growth. No credit card required.
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Full feature breakdown
| Feature | Starter | Growth | Scale |
|---|---|---|---|
| Monthly resolutions | 500 | 2,000 | Unlimited |
| Support integrations | 1 | All 3 (Zd/In/Fd) | All 3 + custom |
| Billing integrations | 1 | Stripe + Paddle | Full + custom |
| CRM integrations | 1 | SF + HubSpot | Full + custom |
| Order lookup | |||
| Refund issuance | |||
| CRM write-back | |||
| Custom escalation rules | - | ||
| Cancellation flow | - | ||
| Audit log | Basic | Full | Full + export |
| Uptime SLA | Best effort | 99.5% | 99.9% |
| Overage rate | $0.40/resolution | Auto-upgrade prompt | N/A (unlimited) |
| Dedicated onboarding | - | - | |
| Custom action scripting | - | - |
Pricing FAQ
Common questions
On Starter, overages are billed at $0.40 per resolution above your 500-resolution cap. On Growth, Replylume will send an auto-upgrade suggestion when you hit 90% utilization for two consecutive months. Scale has no cap. We will never silently charge large overages: you will see the pending overage in your dashboard before the billing cycle closes.
Starter and Growth plans include a 14-day free trial with no credit card required. You get full access to the plan's features, including live integrations. After 14 days, you can add billing to continue or let the trial expire. Your data and settings are retained for 30 days after trial expiry in case you return.
Replylume retains ticket context and audit log entries for 90 days on Starter, 12 months on Growth, and 24 months on Scale. You can request full data deletion at any time by emailing [email protected]. Deletion is completed within 14 business days. No data is used to train any model.
Replylume writes a structured activity log entry per resolved ticket: action type (e.g. "Refund issued"), amount, ticket reference, timestamp, and attribution to Replylume. The CRM write scope is restricted to activity/engagement fields only. Replylume does not modify contact properties, company records, deal stages, or any other CRM data. You can review the exact write schema for your CRM in the integration settings.